Published by: Call Centre Clinic, 24 April 2009
Electrone Europe, custom-built IT peripherals vendor has announced the launch
of the Electrone Call-centre 150 keyboard, in response to requests from the call
centre and related industries which require a hi-degree of pre -programmable
key actions to improve the productivity of call centre operators.
The Electrone Call-Centre 150 keyboard is equipped with up to 150 userprogrammable keys, some of which can be illuminated. It also has a USB hub and can include a built-in LCD display as an option. Electrone and its partners are
also able to configure the keyboards for specific software applications.
In addition the programmable keys tops can be colour coded and customised to
enable users to enter data quickly and efficiently. This increases productivity and
eases the strain of tedious repetitiveness through reducing key and/or mouse
actions, making it the ideal keyboard solution for call centre operations which
involve multiple routine entry functions.
The user-friendly graphical user-interface (GUI) software lies at the heart of the
Electrone Call-centre 150 keyboard, permitting intuitive selection of keys for
programming. Once set, programs are saved, downloaded and stored in the
keyboard, eliminating the need for special drivers. In addition, the keys are
arranged in logical groups of panels, making applications simple to target.
Stuart Thorn, CEO at Electrone comments, "This new product allows Electrone to
evolve our product offering in the market to existing and prospective customers.
Considering the vast number of software applications in the call centre
environment, we can now configure keyboards specifically to a customer's
Thorn continues, "This robust keyboard is designed to work 24 hours a day, 365
days a year, if necessary, perfect for call centre operations."