Electrone understands that obtaining support that is both supportive and prompt, is very important.
To do this we offer in-house support from the people who know the products. We will try very hard not to leave you on hold, nor make you talk endlessly to a machine.
Feel free to call us between 09:30 and 17:00, 5 pm, US-EST, Monday to Friday, except holidays.
SUPPORT MAY NOT BE AVAILABLE
We do reserve the right not to support items that were not purchased through an authorized channel or are well beyond the expiration of the warranty period.
While we do reserve this right, we do not recall ever having exercised it!
We recognize most US statutory holidays, with a few exceptions. We are closed the business days after Thanksgiving and after Christmas.
We are also closed half days on Christmas and New Year’s eve.